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January 24, 2005


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Jesse Walker

Try sending a physical letter instead of an email. We did that to Continental after they screwed us royally last year -- and we got a reply, albeit one that boiled down to, "You say we eventually paid for your hotel room? Funny, that's not actually our policy. You should be grateful."


Next time you're stuck in DC, give me a call. We're the only Engel-Cox in the phone book (we live in the District proper).

Tammy Snyder

United is notorious for their uncaring attitude. Written letters are met with silence, face to face encounters are as sterile as they can make them. Alas, US Air, which used to be a semi-decent carrier, is sliding down the slippery slope with United as they merge to forestall the inevitable crash of their corporate entities.

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