My Second Life experience has been very uneven so far. Which is to say that some fine things have been mixed with very annoying frustrations.
Fine things: a rush of nostalia, as SL reminds me of the years I spent exploring, presenting, and teaching with Activeworlds. SL also showcases some fine creative work. For example, my friend Mia Wåhlström Bäcke showed me some superb work she's done. excellent buildings combining vivid imagination with sophisticated design. There's also the goofy and pleasant surrealism of watching avatars type, as their owners do so offline. And I stumbled across a very weird, fun thing, a TIE fighter stashed in someone's back yard.
Frustration1: the way SL has handled the recent security intrusion. This has booted me out of my account. There is an odd security question, but LindenLabs has neglected to provide support for people who can't get through that way - i.e., customer relations 101. For two days I've been calling the number they deigned to offer, after a few days, but can only win through to information-free voicemail. Needless to say, I've neither been called nor emailed.
Frustration2: I spent several hours staggering through SL with many avatar functions mysteriously turned off. One help person thought it had to do with the island I was on, so restarted the island. Eventually the functions came back, but random island malfunctions are not much of an excuse, especially as the problems were not identified in any way, besides what I wrung out of multiple help people. And there was no way of knowing if that's what solved it, because another explanation appeared. A friend thought I still needed to complete the welcome tutorial with this avatar. Fine, I thought, that sounds good. Scaffolding is a good learning principle - except
- There is no way of telling that you have or have not completed that tutorial. No icon, message, flag, reminder.
- When you find a tutorial island, there's no sign of how far you've come through the multiple steps. So, to be prudent, you can restart. Linden Labs lets us play for free, but has apparently decided to levy a random tax... on users' time.
Overall, this experience suggests that SL is not about the casual or first-time user. Instead it rewards patient learning and work in the form of built environments. Such artifacts are what most users experience, after all, since the population density is so low.
This structure, combined with the awful support I've experienced, helps explain the relatively low user base SL apparently has.
My enthusiasm for investing my personal and research time in SL is cooling. So is my desire to teach the thing.
Any thoughts from users? or from Linden Labs?
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